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    Case studies

    Results you can measure.

    What changed for Perth and Australian businesses after working with us: time saved, revenue recovered and problems solved.
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    Professional services

    AI agents & insights

    Law firm cuts admin time by 12 hours per week

    The challenge

    A Perth boutique law firm was spending 3 hours per day manually triaging client enquiries, drafting acknowledgement emails, and updating their CRM with contact details from inbound emails.

    What we did

    StartAI built an AI agent that reads every inbound enquiry, classifies it by matter type and urgency, drafts a personalised response for lawyer review, and creates a contact record in their CRM automatically.

    saved on admin
    12 hrs/week
    client response time
    4x faster
    to go live
    < 3 weeks
    “We went from spending half a day on email triage to approving responses in minutes. The ROI was immediate.”

    Trades & construction

    AI agents & insights

    Plumbing business puts quote follow-up and scheduling on autopilot

    The challenge

    A residential plumbing company with 8 technicians was losing jobs because follow-up calls on quotes were inconsistent. The office manager was manually chasing 20-30 open quotes per week while also handling bookings.

    What we did

    StartAI set up automatic follow-up for quotes not accepted within 48 hours: a personalised SMS and email, then a call reminder for the admin team. Booking confirmations and job reminders now go out automatically too.

    in quote conversion
    31% increase
    saved on follow-up
    8 hrs/week
    estimated revenue recovered
    $2,400/month
    “We were leaving money on the table with every quote we forgot to chase. Now it happens automatically and our conversion rate has jumped.”

    Healthcare

    AI agents & insights

    Allied health practice ends manual appointment reminders

    The challenge

    A physiotherapy practice with 4 practitioners was experiencing a 22% no-show rate. The receptionist was spending 90 minutes every morning calling patients to confirm appointments.

    What we did

    StartAI connected personalised SMS and email reminders to the practice's existing booking system, sent 48 hours and 2 hours before each appointment, with a one-tap confirmation link and an automatic rebooking offer for patients who need to cancel.

    from 22% to 7%
    No-shows down 68%
    receptionist time recovered
    90 mins/day
    recaptured revenue
    15 extra appts/month
    “The no-show problem used to cost us thousands every month. Now it almost doesn't exist.”

    Professional services

    AI agents & insights

    Accounting firm speeds up client onboarding and document collection

    The challenge

    A mid-size Perth accounting firm was taking 3-5 days to fully onboard a new client, collecting engagement letters, ID documents, and prior year returns manually via email.

    What we did

    StartAI set up a guided onboarding flow: new client details trigger a personalised email sequence with a secure document upload, reminders for outstanding items, and the client record created automatically in the apps the firm already uses.

    onboarding time
    From 5 days to 24 hrs
    before first meeting
    100% document completion
    partner time saved
    6 hrs/week
    “Our onboarding used to be embarrassing. Now clients comment on how smooth and professional it is.”

    Retail & e-commerce

    AI agents & insights

    Retail business deploys an AI customer service agent

    The challenge

    A Perth-based online and in-store retailer was receiving 60-80 customer enquiries per day across email, Instagram, and their website chat. Two staff were spending half their day answering the same questions about stock, delivery, and returns.

    What we did

    StartAI built an AI customer service agent trained on the company's product catalogue, policies, and FAQs. The agent handles enquiries across all three channels 24/7, escalating only complex or complaint-based conversations to a human.

    resolved without a human
    78% of enquiries
    staff time recovered
    20 hrs/week
    with no extra headcount
    24/7 coverage
    “Customers get answers instantly at midnight on weekends. Our team comes in to a cleared inbox instead of 40 waiting messages.”

    Transport & logistics

    Training & adoption

    Transport company gets its team AI-ready in 2 days

    The challenge

    A logistics company with 25 office staff wanted to adopt Microsoft Copilot but found adoption was poor after a self-directed rollout. Staff didn't understand what it could do for their specific roles.

    What we did

    StartAI ran a 2-day role-specific AI training program covering Copilot for operations, finance, sales, and customer service teams. Each session included hands-on practice with their actual workflows, a prompt library tailored to their use cases, and a 30-day follow-up check-in.

    daily Copilot adoption
    From 15% to 89%
    per staff member saved
    Avg 45 mins/day
    vs. training cost
    ROI in < 6 weeks
    “The difference between before and after the training was night and day. The team actually gets it now and uses it every day.”

    Ready when you are

    Let's buildwhat's next.

    Book a discovery call 08 6285 0001
    web [at] startcloud.com.au

    6 Gibberd Road, Balcatta WA 6021