AI for retail & e-commerce from StartAI: Whether you've got a shop on the high street or a store online, here's how AI helps you sell more with less effort.
Retail & e-commerce
AI for retail & e-commerce
The problem
Same job, two very different days.
Today
- 01The same email goes out to your whole list
- 02Few people open it, and fewer click
- 03Staff answer every customer question by hand15 mins each
- 04Stock gets ordered on gut feel
- 05Sales slip by and ad spend goes to waste
Generic marketing. Missed sales.
With Copilot and AI agents
- Customers grouped by what they buy and browse
- Personalised campaigns drafted and sent on schedule
- An agent answers common questions straight away, day or night
- Power BI turns your sales data into stock recommendations
- Your team spends its time on growth, not admin
Smarter marketing, and a team focused on growing the business.
Use cases
Where AI helps in retail & e-commerce
It all runs on Microsoft 365, Copilot, and Copilot Studio, and plugs into the apps you already use.
Microsoft Copilot
Personalised email marketing
Campaigns matched to what each customer actually does, drafted in minutes.
Copilot Studio
Customer support agent
Answers the common questions straight away: returns, shipping, and whether something's in stock.
Power BI
Inventory forecasting
See what's trending so you order the right stock at the right time.
Microsoft Copilot
Product descriptions
Search-friendly product descriptions, drafted for your whole range.
Copilot Studio
Review management
Keep an eye on reviews across platforms, with draft replies ready for you to approve.
Power BI
Ad performance
Put your ad and sales data side by side to see where the budget's working.
Where to start
The services that fit.
Most people start with one, then add the next once the first is paying its way.
- 03AI agents & insightsA customer service agent for your website, and a Power BI view of sales, stock, and ad spend.
- 02Training & adoptionGet your team using Copilot for campaigns, product copy, and customer replies.
- 04Security & data governanceYou hold a lot of customer details and order history. We keep it governed with Microsoft Purview and watched for threats with Microsoft Defender.